Common Legal & Account Questions
We remove your name, phone number and address within 30 days of your request. Your account ID, all game history and withdrawal records stay on file for seven years to meet legal requirements. You may request a data export before deletion. Contact our support team via live chat with your registered email.
Verification takes 24 to 48 hours after you deposit and confirm your phone number. We send a test transaction to your DANA, OVO, GoPay or QRIS wallet. Once you confirm receipt, your account is cleared for payouts. Players in Bandung, Medan and across Indonesia follow the same timeline.
We process verified withdrawals within 24 hours on weekdays. Payouts go to your registered payment method. If a withdrawal fails due to a bank issue, we keep the funds in your account and resend it automatically within three business days.
You can close your account anytime through settings. Your funds remain accessible for 90 days. To reopen, email our support team with proof that you registered using the same email address. We verify your identity and restore your account within 48 hours.
Contact our support team immediately via live chat or email with your account ID and the suspicious activity details. We freeze your account, investigate the login history, and reverse any unauthorized payouts or bets within 48 hours. Change your password after we reopen your account.
All deposits, withdrawals, bets and payouts are recorded on our servers and encrypted. We keep records for seven years after your account closes. You can download a full history anytime by requesting a data export through our support team via email or chat.
Access depends on local law. We operate in Indonesia where local law permits. Before you open an account, check your regional regulations to confirm you are eligible. Our terms apply to all players; contact support if you have questions about your location.
